UVA's Department of Information Technology Services (ITS) offers a full menu of technology services to support students in their academic pursuits. This includes wireless Internet access, free and low-cost software, email accounts, online file storage, course management tools, and tech support from the UVA Help Desk.
Computer Requirements and Resources
A laptop computer is essential for a student's academic career at the University. Students may opt to buy a new computer or bring one from home, but it must meet minimum University standards. Students should also consider their likely major or field of study when making their choice, since many UVA schools have specific requirements. Recommendations to help your daughter or son choose the right computer are posted at www.its.virginia.edu/students/new.
Computer hardware and software can be purchased at special educational pricing through the Cavalier Computers website, or at its showroom inside the UVA Bookstore.
Cavalier Computers is also an authorized Verizon Wireless Retailer and can assist students with cellphone or 4G tablet needs.
Free and Low-Cost Microsoft Software
ITS has negotiated licensing with Microsoft so that students may download a free antivirus program, Microsoft SC Endpoint Protection, and other Microsoft software like Office® from the UVA Software Gateway at http://www.its.virginia.edu/software.
Specialized Software Programs
Some specialized academic software packages may be accessed via the UVA Hive at www.its.virginia.edu/hive, which streams programs to students, on their own computers, from virtually anywhere. There are also some computers available in schools and libraries around Grounds with discipline-specific software.
Students may opt to have a printer in their residence hall room, but if bringing a printer, it should have a USB port and a cable, since wireless printing is not supported in residence halls. Cavalier Computers offers an inkjet cartridge refill service that saves students money on printer cartridges while helping to protect the environment.
Printing, provided by Printing and Copying Services, is supported in public locations around Grounds — either via a student’s own laptop or the public printer stations — starting at a cost of 8 cents per page. Funds for this will need to be reloaded on students’ Cavalier Advantage accounts. See Cavalier Advantage.
New students take the Responsible Computing Tutorial in order to gain access to their new University computing accounts, including UVA email. This tutorial explains what it means to be a good digital citizen and that the use of computing resources is governed not only by the Honor System, but also by local, state, and federal laws pertaining to copyrights, security, and other statutes on electronic media. The Responsible Computing Student Handbook is available at www.its.virginia.edu/responsiblecomputing.
Students are provided a Virginia email account for life through UVA Gmail. To check their University email, students should go to www.mail.virginia.edu and log in through NetBadge. It is important that students check their UVA email account regularly, because that is where official communications from the University are sent.
At first, students log in through NetBadge by providing their UVA computing ID (for example, mst3k) and temporary password, but later, after completing their identity verification, students use their permanent passwords instead. This password will be the one they use to access most systems during their time at UVA and beyond.
Online File Storage
With a permanent password, students can take advantage of UVA Box, the University’s online file storage and collaboration service. Box enables students to store up to 1TB of data securely in the cloud. Students can access UVA Box via its Web interface, or by downloading the Box Sync software to their computer, so students can access their files from anywhere. Students can get started by gong to www.its.virginia.edu/box.
Tech Support Services and Computing Help
Students can receive 24/7 help with computing and communications.
- Website. The ITS website, www.its.virginia.edu, is where students can download software, connect to services such as online file storage, and learn the latest on downtimes and security issues at the University. It also links to ITS's social media presence, if your student would prefer communications that way.
- Help Desk. The UVA Help Desk provides students with free troubleshooting for UVA-related IT questions. Students can reach the Help Desk for tech support anytime — 24 hours a day, seven days a week, 365 days a year — by email, chat, or phone (call 434.924. HELP or toll-free at 866.469.4866). While ITS does not provide hardware repair services, the Help Desk can assess whether a problem is hardware-related. Local repair services are available through Cavalier Computers and other vendors.
For New Students
UVA Help Desk for IT Support
Wireless at UVA
Accounts and Passwords